Returns and Warranty Claims

Talk to our returns desk before you send anything back. Have your invoice or order number handy and we can usually sort it out on the spot.

Call 1300 071 378Email the returns desk

Do not send goods back before you have a return authorisation number from us. Anything that arrives without one cannot be matched to a claim, which holds up the assessment and the credit.

Or send us the details

Fill this in and the returns desk will come back to you, normally within one business day.

What happens next

We check the claim against the original invoice, ask anything else we need to know, and send you a return authorisation number with a freight instruction. Once the goods are back with us and assessed, you get a replacement or a credit under the terms in our policies.

The policies behind this

Two documents govern what you are entitled to, and they cover different things. The Refunds Policy covers change of mind, incorrect supply and your rights under Australian Consumer Law. The Warranty Policy covers our own five year in-house warranty, ten years on the PLATINUM range, including the labour component.