Refunds Policy

At Connected Switchgear we want our customers to be completely satisfied with their purchase. We recommend you read this policy before making a purchase, so you are familiar with our approach to refunds, returns and repairs and your rights under the Australian Consumer Law.

We recommend you inspect any goods delivered to you, or collected from a Connected Switchgear store, as soon as possible to ensure you are satisfied with the goods, including that they are of acceptable quality and match the description provided.

If you have any questions about this policy, please contact us.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Connected Switchgear, and applies where you make a purchase online from connectedswitchgear.com.au.

Change of mind

Please choose carefully: refunds are not normally provided where you have simply changed your mind, made a wrong selection, or found the goods cheaper elsewhere. We recommend you carefully review your order before adding items to your cart and proceeding.

Goods damaged in transit

If any goods arrive damaged, please contact us as soon as possible. We will arrange for the damaged goods to be returned to a Connected Switchgear store and either replace the goods or refund the price. Damaged goods must be returned in the condition received, with all original packaging, accessories and manuals.

Refunds

Refunds are processed by Connected Switchgear and will normally be completed within 3 days.

Delivery charges

Where Connected Switchgear considers the goods to have breached a consumer guarantee, any shipping cost to return the goods to us will be at our cost.

Returns

You may return goods delivered to you by mail, by contacting us. You may also contact or attend the store you collected your goods from, or the store your goods were dispatched from, and a staff member will assist with any return or replacement.

Goods must be returned within a 12-month period. This timeframe may vary from product to product, depending on the type of product and the price paid.

Connected Switchgear may not replace or warrant goods that have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or a manufacturer’s warranty do not apply.